I’ve written this article before, but it bears repeating, I think. I just got a new laser, which means I joined a new Facebook group and I’ve seen this happen so many times from every manufacturers Facebook or Webpage Forum. A group member will write:
“HELP! My machine stopped working and I have orders that I have to fulfill. I am frantic, HELP!”
Please know that I’m not knocking anyone here and I don’t think I’m smarter than anyone else by a long shot. I just want to point out some observations I have made over the last few years of operating a laser.
If you have bought a laser to run a small business and:
- Don’t know how to troubleshoot your machine.
- Don’t have lots of experience with the machine.
- Don’t have spare parts.
- Don’t have a backup machine
- Don’t have a fellow hobbyist who can help with your orders during your downtime.
Then all I can say, is that you didn’t plan out your business very well. Lasers are electronic, mechanical, and optical devices. There is a lot going on there. They break. Sometimes WE break them. If you have a laser and you are just a hobbyist making stuff for yourself and your family then you can afford the luxury of waiting a week or two on parts.
If you are in business you can ruin your reputation in a hot minute by not delivering what you’ve promised.
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